White Rabbit Press is located in Tokyo, Japan with order fulfillment centers in both the US and Japan. We started in the summer of 2003 with the goal of producing the absolute best kanji flashcards on the market. By winter of that year we had succeeded in...
Yes, all prices on our web shop are in United States Dollars. Sorry, but we can't provide costs in Australian Dollars or another currency. But if you are in Japan and wish to pay by Cash On Delivery (C.O.D.) or by Furikomi (Japanese bank transfer) we can ...
White Rabbit Press is located in Tokyo, Japan. We have a liason in Florida and a warehouse in New York, but sorry, we don't have any retail store that you can visit.
Some people in Tokyo have asked if they can visit our office, presumably to save on sh...
Reseller inquiries are welcome. Please submit a Support Ticket and let us know the name of your organization and the country where you are located. We'll reply with our reseller rates.
We also offer discounts for group purchases. Please submit a Suppor...
White Rabbit Press has shipped to over 80 countries, and so we probably ship to your country too. We ship from either our warehouse in New York or Tokyo depending on the product and destination. Please proceed to checkout from our store, and you can selec...
We are located in Japan, so because of the time zone difference with many customers, we find that contacting us via our support site Ticket system works best for most requests.
If you need to contact us by phone, you can dial this US-based number +1 (...
If are you buying for a school or store, we would appreciate it if you can order full carton quantities whenever possible:
-Japanese Kanji Flashcards, Volume 1: 18 per carton
-Japanese Kanji Flashcards, Volume 2: 12 per carton
-Japanese Kanji Flashca...
Yes we ship to APO addresses. All the time in fact. The bill-to/ship-to state fields are missing the US APO/FPO state codes (AA, AE, AP). Just enter APO for the city, enter the rest of the address, then enter any info that doesn't fit in NOTES section. W...
No Return/Exchange On White Rabbit EXPRESS Requests Due to the unique nature of custom ordered items, we are unable to process any refunds or exchanges. We may however make exceptions at our discretion. Please contact customer service with your inqui...
When submitting payment by check or money order, please send payment in US Dollars ONLY to:
White Rabbit Press
432 SE Defender Dr.
Lake City, FL 32025
USA
Thank you!
Shipping is billed at actual cost. We don't mark-up the shipping
rates; however, we are unable to provide a quote for the shipping
until your order item(s) arrive at our office. You can use the
following rate schedules to estimate your shipping costs:
...
The White Rabbit Press online shop accepts payment by the following methods:
-VISA, MasterCard, American Express and Discover
-PayPal
-Checks by mail in US Dollars ONLY (please see remit to address below)
-Purchase Orders (from reputable organizatio...
Shipments within Japan usually arrive in just one or two days.
Outside of Japan:
-All electronic dictionary orders ship by EMS (Express Mail Service) with insurance and tracking and usually arrive in about 3-5 days.
-Packages shipped by Expediated Sh...
The White Rabbit Press online shop (www.whiterabbitpress.com) ships worldwide from our location in New York or Tokyo (depending on the products ordered and shipping address).
We encourage you to order direct, as we pack carefully and ship promptly. Als...
EARN BY SHOPPING
Earn one (1) Reward Point for each US dollar you spend on White
Rabbit Press and White Rabbit Express merchandise. Points may be
redeemed for discounts on items in either store.* You'll earn an
additional 50 points just for registerin...
Unfortunately we are not familiar with the Custom rules in your country. Please contact the Customs office in your country. We cannot answer this question. Sorry!
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